Shipping and Returns

New Item Return Policy

All products purchased by consumers directly from Winegard Company may be returned within thirty (30) days of purchase, subject to the following conditions:

Returns will not be accepted for any of the following reasons

  • Packaging is missing, incomplete, damaged or defaced
  • Missing or damaged: accessories, warranty cards, manuals, etc.
  • Product is not in acceptable condition for resale (scratched, damage, etc.)
  • Electrical parts are not returnable if plugged in or unsealed for any reason
  • A rebate has been redeemed on the product
  • Special order products are non-returnable
  • Activated satellite receivers are non-returnable
  • No returns will be accepted without a return authorization number

Product Return Procedure

  • Call Winegard Customer Service at 800.288.8094 or email
  • Provide your order number and request a product return to receive an RMA#
  • Using the RMA#, ship the product including all parts, packaging, accessories, warranty cards and manuals to: Winegard Technical Services
    Attn: RMA # _______________
    2736 Mount Pleasant Street
    Burlington, IA 52601
  • If product meets all return requirements a refund will be credited to the credit card used during the purchase process

Other Terms & Conditions

  • Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective.
  • No refunds for data purchases.