New Hardware Item Return Policy
All products purchased by consumers directly from Winegard Company may be returned within thirty (30) days of purchase, subject to the following conditions:
Returns will not be accepted for any of the following reasons:
- Packaging is missing, incomplete, damaged, or defaced.
- Missing or damaged: accessories, warranty cards, manuals, etc.
- Product is not in acceptable condition for resale (scratched, damaged, etc.).
- Electrical parts are not returnable if plugged in or unsealed for any reason.
- A rebate has been redeemed on the product.
- Special order products are non-returnable.
- Activated satellite receivers are non-returnable.
- No returns will be accepted without a return authorization number.
Product Return Procedure
- Call Winegard Customer Service at 800.288.8094 or email help@winegard.com
- Provide your order number and request a product return to receive an RMA#
- Using the RMA#, ship the product including all parts, packaging, accessories, warranty cards and manuals to:
Winegard Technical Services
Attn: RMA # _______________
2736 Mount Pleasant Street
Burlington, IA 52601 - If product meets all return requirements, a refund will be credited to the credit card used during the purchase process
Hardware Order Cancellation Policies
- Prior to 1pm the day of shipment, the order can be cancelled for a full refund.
- After 1pm on the day of shipment and up until the product is out for delivery, the customer can pay the carrier cost to redirect the shipment back to Winegard.
- If product is out for delivery or has been delivered, customer can request an RMA and must pay to have the shipment returned to Winegard. Alternatively, the customer can request a prepaid shipping label and the cost of the shipment will be deducted from their refund.
Subscription Cancellation Policy
- 72 Hour Trial Period (Period extended if required by applicable law): subscriptions can be cancelled within the trial period for 100% refund. (Not applicable to data plans)
- You can cancel your Winegard/RV Halo subscription at any time using the mobile app.
- If you cancel with time left in your billing period, you can use Winegard/RV Halo features until the end of the billing period.
- You won't be charged again unless you ask Winegard to reactivate your account. If you cancel with time left in your billing period, you can use Winegard/RV Halo until the account cancels automatically at the end of the billing period.
- You can reactivate your Winegard/RV Halo subscription at any time.
- After the trial period, subscriptions are non-refundable if rewards have been collected or applied to other purchases.
- Subscriptions will automatically renew at expiration of the current term unless Subscriber has given Winegard notice of termination or non-renewal. Notice of Termination or non-renewal can be given by calling Winegard at (800) 288-8094 or email at help@winegard.com.
- Winegard/RV Halo offers reduced pricing when subscribing for extended terms. For example, when purchasing an annual subscription, the overall cost includes 2 months discounted. If a refund is requested for an extended subscription, any refund shall be prorated using the monthly cost as a deduction from the base amount.
Other Terms & Conditions
- Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective.
- No refunds for data purchases.