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Shipping And Returns

Shipping and Returns

New Item Return Policy

All products purchased by consumers directly from Winegard Company may be returned within thirty (30) days of purchase, subject to the following conditions:

Returns will not be accepted for any of the following reasons:

  • Packaging is missing, incomplete, damaged or defaced
  • Missing or damaged: accessories, warranty cards, manuals, etc.
  • Product is not in acceptable condition for resale (scratched, damage, etc.)
  • Electrical parts are not returnable if plugged in or unsealed for any reason
  • A rebate has been redeemed on the product
  • Special order products are non-returnable
  • Activated satellite receivers are non-returnable
  • No returns will be accepted without a return authorization number

Product Return Procedure

  • Call Winegard Customer Service at 800.288.8094 or email
  • Provide your order number and request a product return to receive an RMA#
  • Using the RMA#, ship the product including all parts, packaging, accessories, warranty cards and manuals to:

    Winegard Technical Services
    Attn: RMA # _______________
    2736 Mount Pleasant Street
    Burlington, IA 52601
  • If product meets all return requirements, a refund will be credited to the credit card used during the purchase process

Order Cancellation Policies

  • Prior to 1pm the day of shipment, order can be cancelled for a full refund.
  • After 1pm on day of shipment and up until product is out for delivery, customer can pay the carrier cost to redirect the shipment back to Winegard.
  • If product is out for delivery or has been delivered, customer can request an RMA and must pay to have the shipment returned to Winegard. Alternatively, customer can request a prepaid shipping label and the cost of the shipment will be deducted from their refund.

Other Terms & Conditions

  • Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective.
  • No refunds for data purchases.