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Shipping And Returns

Returns, Refunds & Cancellations Policy

New Hardware Item Return Policy

All products purchased by consumers directly from Winegard Company may be returned within thirty (30) days of purchase, subject to the following conditions:

Returns will not be accepted for any of the following reasons:

  • Packaging is missing, incomplete, damaged, or defaced.
  • Missing or damaged: accessories, warranty cards, manuals, etc.
  • Product is not in acceptable condition for resale (scratched, damaged, etc.).
  • Electrical parts are not returnable if plugged in or unsealed for any reason.
  • A rebate has been redeemed on the product.
  • Special order products are non-returnable.
  • Activated satellite receivers are non-returnable.
  • No returns will be accepted without a return authorization number.

Product Return Procedure

  • Call Winegard Customer Service at 800.288.8094 or email
  • Provide your order number and request a product return to receive an RMA#
  • Using the RMA#, ship the product including all parts, packaging, accessories, warranty cards and manuals to:

    Winegard Technical Services
    Attn: RMA # _______________
    2736 Mount Pleasant Street
    Burlington, IA 52601
  • If product meets all return requirements, a refund will be credited to the credit card used during the purchase process

Hardware Order Cancellation Policies

  • Prior to 1pm the day of shipment, the order can be cancelled for a full refund.
  • After 1pm on the day of shipment and up until the product is out for delivery, the customer can pay the carrier cost to redirect the shipment back to Winegard.
  • If product is out for delivery or has been delivered, customer can request an RMA and must pay to have the shipment returned to Winegard. Alternatively, the customer can request a prepaid shipping label and the cost of the shipment will be deducted from their refund.

Subscription Cancellation Policy

  • 72 Hour Trial Period (Period extended if required by applicable law): subscriptions can be cancelled within the trial period for 100% refund. (Not applicable to data plans)
  • You can cancel your Winegard/RV Halo subscription at any time using the mobile app.
  • If you cancel with time left in your billing period, you can use Winegard/RV Halo features until the end of the billing period.
  • You won't be charged again unless you ask Winegard to reactivate your account. If you cancel with time left in your billing period, you can use Winegard/RV Halo until the account cancels automatically at the end of the billing period.
  • You can reactivate your Winegard/RV Halo subscription at any time.
  • After the trial period, subscriptions are non-refundable if rewards have been collected or applied to other purchases.
  • Subscriptions will automatically renew at expiration of the current term unless Subscriber has given Winegard notice of termination or non-renewal. Notice of Termination or non-renewal can be given by calling Winegard at (800) 288-8094 or email at
  • Winegard/RV Halo offers reduced pricing when subscribing for extended terms. For example, when purchasing an annual subscription, the overall cost includes 2 months discounted. If a refund is requested for an extended subscription, any refund shall be prorated using the monthly cost as a deduction from the base amount.

Other Terms & Conditions

  • Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective.
  • No refunds for data purchases.