Shipping and Returns
New Item Return Policy
All products purchased by consumers directly from Winegard Company may be returned within thirty (30) days of purchase, subject to the following conditions:
Returns will not be accepted for any of the following reasons:
- Packaging is missing, incomplete, damaged or defaced
- Missing or damaged: accessories, warranty cards, manuals, etc.
- Product is not in acceptable condition for resale (scratched, damage, etc.)
- Electrical parts are not returnable if plugged in or unsealed for any reason
- A rebate has been redeemed on the product
- Special order products are non-returnable
- Activated satellite receivers are non-returnable
- No returns will be accepted without a return authorization number
Product Return Procedure
- Call Winegard Customer Service at 800.288.8094 or email help@winegard.com
- Provide your order number and request a product return to receive an RMA#
- Using the RMA#, ship the product including all parts, packaging, accessories, warranty cards and manuals to:
Winegard Technical Services
Attn: RMA # _______________
2736 Mount Pleasant Street
Burlington, IA 52601 - If product meets all return requirements, a refund will be credited to the credit card used during the purchase process
Order Cancellation Policies
- Prior to 1pm the day of shipment, order can be cancelled for a full refund.
- After 1pm on day of shipment and up until product is out for delivery, customer can pay the carrier cost to redirect the shipment back to Winegard.
- If product is out for delivery or has been delivered, customer can request an RMA and must pay to have the shipment returned to Winegard. Alternatively, customer can request a prepaid shipping label and the cost of the shipment will be deducted from their refund.
Other Terms & Conditions
- Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective.
- No refunds for data purchases.